Get in Touch With Us
If something on this site has left you with a question — about how we review casinos, how a bonus works, or what your options are for getting support — this is the right place to start. We keep things straightforward: one contact channel, real people reading and replying.
How to Reach the American Casino Team
Email is the most direct route to us. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days, though during high-traffic periods it may take a little longer. You will always receive a response from an actual person, not an automated system.
To help us get back to you quickly, it is worth including a line or two about the nature of your enquiry. Whether it is a question about a specific casino, a factual concern about something we have published, or something else entirely, a little context helps us direct your message to the right person straight away.
What You Can Write to Us About
We hear from a wide range of readers, and no message is too small. The most common reasons people get in touch include:
- Questions about our reviews — If you are unsure how we assessed a casino, what our editorial rating reflects, or how we approach bonus terms and conditions, ask us directly.
- Corrections and factual updates — Accuracy matters more to us than anything else. If you have spotted something that looks out of date or incorrect — a changed offer, a regulatory update, a withdrawn licence — please let us know. We take all flagged concerns seriously and act on them.
- Content suggestions — Covering the US online casino market means there is always more ground to cover. If there is a topic, a casino type, or a question you would like us to address, we welcome the input.
- Partnership and business enquiries — If you represent a brand or organisation and would like to discuss how we might work together, introduce yourself and outline what you have in mind. We are transparent about how commercial relationships work on this site and how they do not affect our editorial rankings.
- Responsible gambling concerns — If you or someone you know is struggling with gambling-related harm, mention it in your message and we will point you to the appropriate support services. You can also find guidance directly through the National Council on Problem Gambling or by calling the NCPG helpline at 1-800-522-4700, available around the clock.
What We Cover and Why It Matters
American Casino researches and reviews online casino sites available to players in the United States. Our focus is on newer platforms entering the market, though we compare them against established benchmarks across the areas that actually affect your experience: licensing and legal standing, game range, payment options, bonus terms, and the quality of player protection tools.
Every casino we cover must hold a valid licence from a recognised regulatory authority. We do not feature unlicensed operators, and commission from featured casinos does not buy a higher ranking. If you have a concern about how a specific site is presented on these pages, tell us — editorial integrity is something we take seriously and review continuously.
Responsible Gambling — a Standing Commitment
We include responsible gambling information across our coverage because we believe it belongs there, not because it is a box to tick. Online gambling in the US is a legal, regulated activity for eligible adults — but it carries real financial risk, and for some people it can become harmful.
A few principles worth keeping in mind:
- Set deposit and session time limits before you start, not after.
- Never gamble with borrowed money or funds you cannot afford to lose.
- Casino games carry a built-in house edge — no strategy removes it, and no outcome is guaranteed.
- If gambling stops being enjoyable, or starts affecting your finances or relationships, take a break and seek support.
- Most licensed US casinos offer self-exclusion tools and cooling-off periods — use them if you need them.
The National Council on Problem Gambling runs a 24/7 helpline: 1-800-522-4700. Text support is also available. State-level resources vary — many state gaming commissions maintain their own referral lists, and your casino's responsible gambling page is usually the fastest place to find a local link.
After You Send Your Message
Every email is read by a team member who will respond personally. If your query involves a factual claim or a specific casino, we may take a little extra time to verify before replying — we would rather be careful than fast. Our standard window is two working days.
We do not share reader contact details with third parties, and we will not add you to any mailing list without your explicit agreement.
Thank you for taking the time to reach out. Whether it is a quick question or a detailed concern, we will give it the attention it deserves.